Privacy Policy
At Flightyo, we (referred to as “Flightyo”, “us”, “our”) comprise all the legal entities and respect your (customers referred to hereafter as “you” or “user”) privacy. Please note that this Privacy Policy serves as guidelines for protecting your information.
We value our partnership with our business partners and parties who purchase/ intend to purchase/ seek information about any service(s) that Flightyo makes available through its channels that include its official and mobile websites.
You can also count on our offline resources, such as customer care representatives (referred to as “Sales Channels”). The customers of Flightyo are from various countries who purchase/book/make reservations of flight tickets through us.
Information Collection, Use, and Safety
We are dedicated to safeguarding your information (herein referred to as referred as “information”, “personal information,” or “personal data”) that is personally identifiable. Our avant-garde organizational measures and technical approaches handle your personal information/ data carefully and responsibly to ensure that we always protect it.
Thereby, we provide you with efficient and smooth services while keeping your data safe. In certain circumstances, you are required to share your personal details as per the purpose for which the data is collected. However, Flightyo controls and protects your data.
At Flightyo, your personal particulars are safe as we respect the privacy of our customers and are committed to following smart approaches and techniques to protect the information collected and used for regulatory and business reasons.
You are suggested to go through this Privacy Policy carefully. As you proceed to make the best use of our websites and services while sharing your personal details required, you imply that you have read, understood, and agree to our Privacy Policy, which is also amended regularly with regards to your information collection, use, handling and disclosure as described here.
Personal Information
When you use our services, we need to have your personal particulars (“Personal Data”) that are required to fulfill your requirements. These details include the following but are not limited to –
- Email address, postal address, contact number
- First and last names, gender, age, and date of birth
- Family details like your marital status and dependents
- Credit Card/ Debit Card details
- Country of residence and/or nationality
- Passport Number
- Details of your preferred mode of interaction with us, whether email, SMS, call, etc.
- Educational qualifications, job contracts, professional qualification/training, non-disclosure agreements, information regarding bonuses and wages
- Health details
- Special category data such as dietary requirements for meal preferences
Your personal information might be utilized for sharing our newsletters with you or updating you with any unique information that might be lucrative for you. If you don’t want to receive such updates or notifications, you can easily unsubscribe from us.
Our information collection is done when you make flight ticket bookings through us and connect with us on our social media channels. The information includes your travel, contact, and credit card details.
We also collect information regarding your preferences and the requests you raise. Furthermore, we collect your technical and device information.
Usage of Information/Data
Your information is used to meet your requirements and maintain a relationship with you as we send you wishes on your special days and provide you with the best possible service. We never sell your information or use it without your consent. The information collected is solely used for –
- Service fulfillment that includes your travel booking
- Credit/ Debit card, expiry date, and internet banking details, as per PCI Compliance
- Managing and responding to any request submitted through our website
- Meeting legal and regulatory requirements
- Communicating effectively with you
- Promotion of our services
Please note that your payment details are stored in an encrypted form in a segmented zone. We do not store CVV details.
Data Security
Your data is safe with us as we resort to legally smart commercial methods. At the same time, we don’t completely take responsibility for your information security as some external web terms of use might affect it.
FLIGHTyo makes sure that your data is always in safe hands and for this, we follow all the reasonable processes to assure the privacy and security of your data. Without making sure that suitable safety measures are followed, no data transfer takes place for a different country or organization. It includes the safety of your personal particulars and other private information.
Children’s Privacy
We refrain anyone below 18 years of age to avail of our services. Internationally, we don’t collect identifiable data that youngsters below 18 share with us. Please let us know if you find anyone under 18 years old sharing individual details.
If we come across any personal particulars on our website that children have shared without their parents’ consent, we take suitable action to eliminate the same from our database.
Payments
We employ payment gateway processors (third-party gateways) for your payments and never save your payment details such as card details and/or internet banking details. We directly pass your information to third-party payment processors. These services have their own privacy policies that take care of putting your personal information to use.
Location Data
Details of your location might be saved for use, only in the circumstance when you allow it. By saving your location, we are at ease to provide you with the features of our service as well as enhance your experience with us as we invest our sincere efforts to personalize your services.
If you don’t want to share your location with us, you can turn it on or off at any time on your device.
Tracking the Cookies-Related Data
We track your activity on our service and save the information by applying cookies and similar tracking technologies.
Cookies are files that store a small amount of data with a unique identifier. These are stored on your device while being delivered to your browser. It is up to your discretion if you deny or accept all cookies. You can discontinue using our service if you choose not to accept cookies.
Data Retention
As long as the purposes of this Privacy Policy require we store your personal data. We use your Personal Data until it complies with our legitimate commitments, debate settlement, and agreements and policies.
We preserve your data for the purpose of internal evaluation. It is usually saved for a short duration. However, the only exception is when it is meant to increase our Service’s features’ security. We are legally obliged to keep the data for long periods.
Transfer of Data
You consent to your data transfer when you agree to this Privacy Policy and submit such information. Please be informed that we might transfer your information with us to countries –
- Linked to your connection with us
- Where the third parties with which we have tie-ups, conduct activities
- From which you receive or transmit information on a regular basis
- Where we are into a business
Please note that we may share aggregated, anonymized, and non-personal information with third parties for several purposes that include –
- Research
- Data analytics
- Promotions
- Thought leadership
Data Disclosure
In a situation when our subsidiaries or we are in a business transaction like acquisition, asset sale, or merger, your personal details might be disclosed.
Links to Other Websites
FLIGHTyo can include links to other websites that we don’t manage by us. If you click on an available third-party link, you will be redirected to that third-party site. It is strongly suggested to visit these websites for their respective Privacy Policy.
Please note that we neither have any control nor are responsible for the privacy policy of any third-party sites or their services.
If you do not agree with these changes, you can discontinue your use of our Website.
We might update our privacy policy from time to time and when it is done, the changes will be published on this website.
Contact Us
If you have any questions about this Privacy Policy, please contact us by email: support@flightyo.com.
