Condor Airlines Cancellation Policy

condor airlines cancellation policy

Have you ever found yourself in a situation where you needed to cancel your flight? Canceling a flight can be challenging and expensive, as you may lose up to 100% of the booking value due to cancellation fees. However, if you book your tickets with Condor Airlines, you don’t need to stress. The airline allows cancellations up to the date of departure. Be with this blog to learn about the Condor Airlines cancellation policy, the process for claiming a refund, and any associated charges.

Can You Cancel Your Condor Flight And Receive A Refund?

Yes. You can cancel a Condor Airlines flight by paying the applicable fees, which vary depending on your ticket type: Classic, Flex, Best Fare with Flex Option, or Visit Friends & Relative fares. If you have a basic fare, you will not receive a refund, except for any unused taxes and fees. However, the booking service charge is non-refundable. To avoid losing the full ticket amount, you will need to pay cancellation fees.

What Is The Condor Airlines Flight Cancellation Policy?

You can cancel your flight and request a refund if you are traveling with specific fare types. According to the Condor Airlines cancellation policy, you can submit a refund request until the date of departure. The policy allows you to retain a portion of your ticket value and avoid high charges. To claim your refund, you must follow the guidelines outlined below:

  • You can cancel your flight journey up until the date of departure. However, if you cancel within 24 hours of booking, you may not be eligible for a refund, except for taxes.
  • Classic Fare, Best Fare, and Light Fare do not qualify for a refund once a cancellation is made outside the risk-free period.
  • Cancellation fees are based on your travel zone and fare class. However, if the airline cancels your flight, you can claim a refund regardless of the fare category.
  • Bookings made through offline channels do not qualify for a refund. In such an event, you will need to contact the booking platform individually.
  • With a Flex or Best Fare with Flex Option, you can cancel up to 24 hours before departure, although cancellation fees apply.

Condor allows cancellations, but refunds are not always guaranteed. Your eligibility for a refund depends on your fare class and when you request the cancellation. Before proceeding with a cancellation, you must review the terms and conditions specific to your fare type. For more information about cancellations, contact the Condor Airlines customer service team at 1 (866) 960-7915.

How Much Does Condor Airlines Charge For Flight Cancellation?

Before discussing the charges, you must understand the zones, as they play a major role in calculating the Condor Airlines cancellation fees. Review the fees after familiarizing yourself with the zones and fare categories:

Zone 1

Germany, Spanish Mainland, Balearic Islands, Portuguese mainland, Croatia, Bulgaria, Italy

Zone 2

Cyprus, Canary Islands, Turkey, Madeira, Greece, Egypt, Tunisia, Morocco, Gambia

Zone 3

United Arab Emirates, Eastern Africa, Central America, Asia, South America, Caribbean (except for Puerto Rico)

Zone 4

Southern Africa, Indian Ocean

Zone 5

USA, Puerto Rico, Canada

When canceling a flight with Condor Airlines, the refund amount depends on your fare type and destination. If you request a cancellation within 24 hours of booking and at least seven days before departure for selected routes, you can receive up to 100% of the booking value as a refund. However, once the risk-free period ends, you will need to pay cancellation fees. Continue with the following to learn the breakdown of the cancellation fees for each fare type.

Classic Fare, Best Fare, and Light Fare

  • According to the Condor Airlines cancellation policy, fare classes mentioned above are classified as non-refundable. So, if you cancel them, you will not receive a refund for any cause. However, you will be eligible for a refund on any taxes and fees related to your booking.
  • The service charge paid at the time of booking will not be refunded. Therefore, if you book tickets as classic or light fares, you will not be able to claim a refund and will lose the value of your ticket.

Flex Fare and Flex Option

You can cancel your flight up to 24 hours before your scheduled departure by paying the fees outlined below. However, if you cancel on the same day as your departure, the airline may charge you up to 100% of the booking value as a cancellation fee. The Condor Airlines Cancellation Fees vary based on your travel zone and fare class. Here are the fees by zone:

Zone 1

Economy Class

€50 per person, per segment

Business Class

€75 per person, per segment

Zone 2

Economy Class

€75 per person, per segment

Business Class

€100 per person, per segment

Zone 3 to 5

Economy Class

€100 per person, per segment

Premium Economy

€150 per person, per segment

Business Class

€200 per person, per segment

Source:-https://www.condor.com/eu/fly-enjoy/travel-classes/economy/long-haul-routes.jsp

Best Fare with Flex Fares

If you cancel your booking within 24 hours and your departure date is at least seven days away, you will incur cancellation fees. However, if you cancel within the risk-free period, the airline will not charge any additional fees. You can cancel the ticket up to 24 hours before departure by paying the applicable cancellation fees.

Zone 1

€50 per person, per segment

Zone 2

€75 per person, per segment

For cancellations made within 24 hours of departure, the airline may charge up to 100% of the booking value as cancellation fees. Contact the customer service team for further assistance and to learn more about Condor Airlines Cancellation fees based on your travel zone.

Visit Friends & Relatives Fares

Similar to other fare types, you can cancel your flight journey, but a fee may apply depending on when you cancel. If you cancel up to 24 hours before the scheduled departure, you will need to pay the applicable charges. The amount you receive as a refund also depends on how early you cancel it. You may be eligible for a partial refund based on the timing of your requested cancellation. Go through the table for exact information:

Cancellation Duration

Cancellation Fees

Up to 89 days before departure

10% of the booking amount

88 to 59 days before departure

20% of the booking amount

58 to 29 days before departure

50% of the booking amount

28 to 15 days before departure

70% of the booking amount

14 to 1 day before departure

80% of the booking amount

As per the Condor Airlines Flight Cancellation Policy, the airline charges a cancellation fee of up to 100% of the airfare. If a refund is requested through offline channels, you may need to pay service fees in addition to other applicable charges.

How To Cancel Your Condor Airlines Flight?

You can easily cancel your flight with Condor Airlines. The airline accepts refund requests in two ways: online and offline. However, before requesting a cancellation, you should check the fare type you purchased to see if it qualifies for cancellation. Learn the Condor Airlines flight cancellation policy and explore the methods in more detail.

Online Cancellation

  • Head to the Condor official website.
  • Complete the user authentication process. 
  • On the homepage, tap on the “Manage My Trip” option.
  • Enter the confirmation number and your family name to retrieve your booking.
  • Select the journey.
  • Tap on the Cancel tab.
  • Mention the reason for cancellation.
  • Review the clause and refund value.
  • Confirm your response by tapping on the Continue tab.
  • You will receive a confirmation mail with refund criteria in your registered ID.

Offline Cancellation

  • Dial the Condor Airlines customer service number 1 (866) 960 7915.
  • Choose the language following IVR prompts.
  • Select the right key to get connected with the available agent.
  • Share booking credentials while the reason behind the Condor Airlines flight cancellation request.
  • The agent will fill out the cancellation form on your behalf.
  • If your booking is eligible, you will receive a refund in the same form of payment that was originally used.

Conclusion

Condor Airlines allows you to cancel your tickets within a specified period and request a refund for any fare type. However, the refund amount may vary depending on when you cancel, the fare type you purchased, and the zones you are flying to. You will need to pay any applicable charges to process your refund. Before starting the cancellation process, it’s necessary for you to review your fare class by contacting the Condor customer service team.

Condor Airlines Cancellation Policy
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